I found people who would fight for the hope of me.
-Wes Moore, AACC 2017 Opening Keynote
I personally had a really great AACC meeting for the following reasons:
Wes Moore’s keynote and the quote above set the tone for me. I think he nailed it. That is what community colleges do. They fight for the hope of individuals who come through their doors. A great reminder.
My presentation went great and I do love telling about our experience with Classlink. I even got fun feedback such as this…
Anything that combines Johnny Cash and student success is a winner in my book! Love the vision and call to action here.
Providing students with a highly personalized matriculation experience may have more benefits than just providing a shiny-new-toy in an institution’s slate of offerings: It could actually help improve retention and boost graduation rates. Imagine if a student could get app-based advising or career advice from off-site or after-hours to supplement the often formulaic advising that comes with the required face-to-face check-ins. Or the impact phone notifications alerting one to lab availability could have on success in a given course. The ability to combine personalized learning with intrusive advising and allow students to customize their collegiate experiences based on their own preferences could be a game-changer.
I had coffee with my former boss and retired president Walt Nolte,
I saw several other old friends and made a few new ones,
Got a picture with the Ferrari at the Ferrelli booth (too bad I didn’t win the Ferrari for a day drawing but I am excited for Chris Murphy at NE Mississippi CC)
I removed additional ‘dumbness’ from my head about Pathways thanks to the gifted people dedicated to improving people’s lives when they come to the community colleg
The twitter action went well and people were really engaged(see my Twitter stuff below……..and
I left frustrated to a great degree. I am not frustrated by all the cool stuff I just mentioned, but rather about my connection to the successful implementation of the Pathways concept.
Basically, Pathways is a Bill & Melinda Gates – funded effort to design and implements structured academic and career pathways at scale. The thing that frustrates me more than anything was ever present at each session I attended. I sat in session after session that talked about three legs of this which in some form revolve around people, process, and technology. In every single case the bottleneck to doing this is technology at at some point in the process…the bottleneck is all about these crappy antiquated ERPs. The mindset of many associated with rolling our ERP systems doesn’t help either in my view. They are at least to a degree satisfied with the existing enterprise model. We really should be providing college APIs, and one click summarys. In these sessions I saw time after time where the Pathways model is being implemented This makes me think of the old Clint Eastwood, Lee Marvin western Paint your Wagons. In that film there was a song….
Way out here they got a name for everything For rain and wind and fire The rain is Tess, the fire’s Joe And they call the wind Maria
NOTE: This may be correct or maybe not because I suffer from ailment known as “lyricosis” It is a condition in which one can’t really remember the sequence of lyrics in a song and so you just start making stuff up. So how does this song fit in? ERP is Joe, and if Joe is ‘fire’ then ERP in higher Ed is on fire. The financial part of ERP is unsustainable and there are no really new options in the marketplace or on the horizon. CC’s are in the political spotlight now… I guess where K12 failed with common core, there’s now a focus on systemically fixing education outcomes through CC’s. What a great opportunity…and burden. This is where my rub is at this point. The ERP Vendors are so big and complicated that I don’t know if we can get past them in any timely fashion. The whole higher ed ERP market is totally broken in my view as well as financially unsustainable (Read my Kuali blogs where the primary theme is the use of public money to finance a startup if you want to know more about how dysfunctional the higher ed ERP marketplace is) Huge problem. Twitter Stuff If you missed it here is my 2017 list of Must Follow Community College CEOs on Twitter
I have been capturing conference Twitter data for several years and AACC is one of those conferences.
AACC 2017 Overall Twitter Activity Here is how some of the Twitter Activity has varied from 2013 to now.
Retweets show what people find interesting. Here is the AACC 2017 listing:
Day 1 Day 2 Day 3 Day 4 I am sure there is more I should talk about but I need to move on to other things for now.
I have told this story a hundred times already, but am finally getting it posted more than a year later. I must admit my Mario Andretti experience from a previous post runs neck and neck with this one at the top of my ‘brush with fame’ list, but both events were very cool. In April 2016 I got a selfie with Magic Johnson at the 2016 Ellucian Live conference in Denver, CO. Below are the events leading up to this ‘magical’ moment.
It was a lot of fun There were 8500+ people in the room so what are the odds that I would be one of the four people to get a selfie w/ Magic. I suppose it increased my odds when I sat in the front row and wore a Laker shirt. There were 8499 suits, ties and jackets in the rooms so I guess the one dude in the bright Laker shirt stood out. His keynote was pretty awesome as well! A side of Magic Johnson and his work that I never knew about. It was sincere and transformative (Learn more about the Magic Johnson Foundation here). Magic had hopped off the stage and was telling the story of his various educational ventures, taking selfies with people and being the personable guy that he is. He made the rounds and came up the aisle behind me toward the end of his keynote address. He walked right by me and takes a left back toward the center the auditorium. Suddenly he stops turns around and looks at me and says,
I’m gonna get a picture with the guy in the Laker shirt (aka me)
It was wild after the selfie as I walked through the hoards of Ellucian Live attendees. People were high fiving me, saying, “hey there is the Laker guy” “I wish I had a selfie with Magic” etc. I have also included in the pictures below a twitter screen shot that cracks me up. My 15 minutes of fame I suppose. Oh and yes after getting a picture with Magic there were some very exciting sessions throughout the rest of the day…Nothing else even close.
The story of the Laker shirt I am wearing makes the Magic selfie even better. I am not really a Laker fan, however, we had a meeting with all of our college CIOs and Presidents scheduled during the Magic Johnson keynote on Monday morning. I whined a lot about missing the keynote because of the meeting so I bought the Laker shirt, which I was going to wear as a protest at our scheduled meeting. I mean how often do you get to hear a Magic Johnson Keynote address. As it turned out with all of the snow and travel cancellations for the eLive 2016 conference we had only had 1 of 7 presidents who ended up coming. The meeting went on but I went to the keynote and got my picture taken with Magic!!!!!!
The final picture in the album is a doctored/ photoshopped picture of Larry Bird, was shown earlier today (the second day of this conference) and is really pretty funny. Here is the story…. This tech conference is sponsored by our tech vendor which doesn’t humor me often. However, as a followup to the Magic selfies they were actually pretty funny and pulled one on us this morning. They started by apologizing for a wireless outage yesterday and stated that they had an unauthorized entry to one of their data centers and someone actually unplugged some of their wireless equipment. They said ironically the equipment was housed in a data center they were leasing from Magic Johnson Enterprises However, they reported that their surveillance cameras had captured the following picture during our keynote yesterday……Yes they briefly diverted our attention from the fact that their wireless was terrible yesterday and still is today.
What did I learn from all of this? There is probably a marketing lesson in this one about standing out from the crowd. I will leave that one to someone else. I learned Magic is doing some amazing work in the educational realm and that it pays to wear a bright yellow Laker shirt (even if you are not really a Laker’s fan) when the other 8499 people are wearing dark colored jackets and suits!!!!
The Keynote the day after Magic was great as well.
Today’s keynote by Deng Adut was pretty amazing. This session reaffirms that I have lived a sheltered life, including growing up in Baca County, which I often take for granted. Adut is from the Sudan, was smuggled out to Australia by his brother and taught himself to read using the Bible and is now an attorney In Sydney Australia donating much of his time to refugee issues. Here are a few key quotes from the session but the final quote I think applies the most to what we are doing with many of the historical Baca County stories and pictures.
“I am product of war. I was a child soldier. I was shot 4 times. My brother smuggled me out of the Sudan”
“So many died to help me. When I walk out of here I feel I owe a debt to society”
The knowledge you gain from your ancestors and your education is not yours, It is societies and you must pass it on”
Here is a link to a video with more detail about his life.
I have been involved in moving 2 institutions to Google Apps. I love and fear what I am seeing as we enter a new era of Digital Asset Creation. It is so easy to creat documents and digital assets that the volume becomes overwhelming.I love the collaborative nature of these tools and all the other advantages, but we do create an awful lot of….stuff. I have written on this issue before and thought it was time to update my discussion of file naming best practice suggestions, First I will repeat my disclaimer from the original post:
“ I am organizationally dysfunctional by nature.”
I have forced myself to make some adaptations to that natural state so that I could remain gainfully employed. This post is one of the ways I have adapted to working in the very fast paced world of IT management.” The importance of this discussion came together for me a few years ago while still employed in Oklahoma. On one particularly busy/hectic morning, I received at least a half-dozen emails with attachments all named “Kent” There were a few Word documents and couple PDF’s and maybe even a spreadsheet or two. I was in a hurry and I was frustrated that I had to open each and every doc to find out what it contained. Normally, it wasn’t that big of a deal to just open the doc to see the contents, but on this particular day, we were “getting hammered” as things weren’t going as well as I would have liked. I was in a hurry and didn’t need the hassle of opening each document to see what it contained. It was at that point I began researching a document naming scheme which would provide a means for communicating key document information to the user at a glance. It was also helpful that we were beginning to research Document Imaging systems and really I got the basis for this from that world. If this were a recipe I would also say add a dash of Digital Asset Management whose roots really come from the. This makes a lot of sense as on day-to-day basis department or project staff is constantly sharing documents via online cloud-based storage, network storage, email and portable media storage devices and as a result, it can be easy to lose track of what a document contains and which version is which. This brings us to It probably sounds like I have spent a little too much time reading Dilbert and just for the record Dilbert’s advice on this issue is:
“The committee decided that the file naming convention will start with the date, in the order of month, year, day…then a space, then the temperature at the airport, and the hat size of the nearest squirrel…”
File Naming Best Practice Rule #1 “You should be able to figure out what the file is about with a simple glance” Consider file names such as:
These file names convey very little information about the images within and thus make them difficult to categorize. The impression made with the above example can be compared with this example below from Onison, a company which works in Digital Asset Management: 070329_YVR_boardmeeting_onison_BW.jpg Their specific focus is on images but contains two features which should be included in any file naming convention/rule for any type of system and any type of environment Best Practice Rule #2 Always Include the date Best Rule #3 Always Include a description Rule # 4 The only permitted characters in your file naming scheme are a-z, 0-9, underscore, dash, and the period before the extension. Putting the key document information in the title has several benefits, (1) it will assist your project team members to quickly identify the project, department/function, document title and version/revision number without having to open the document and scan for updates and (2) this information will assist in the development, management, security, storage/retrieval and the eventual deliberate destruction of the document. Implementing a document naming convention in a project/department/organization goes a little further than just sending out an interoffice memo or ‘All Staff’ email. Project staff need to be trained (ideally as part of their induction into the working group) and a focal point (usually the project administrator) needs to be appointed to advise on how to implement the project filing when questions arise with a resource document for reference. Rule #5 Include all pertinent info, but not too much. I got the following note from my original post on file naming and thought it important to tell that there are real world implementations where this concept is especially important.
“It is especially relevant for me / us in TWR program distribution, as we get myriads of files for distribution and need to handle them at a glance. In addition, about 4 years ago we began research on a DAM/MAM system which we desperately needed. The first release of that can be seen on: http://www.linguadms.com/ We are / will be using this internally for our worldwide distribution “backbone”, for partners to provide programs to us and make them available, then as SaaS for other Christian organizations. The filename structure is absolutely critical to correct functioning and allowing automation.”
Back to filenames: a brief excerpt backs what you discussed, from our documentation to producers: =====
File name structure (needs to be in the following order):
Language ID (Example: FRN for French)
Dialect ID after Language code (Example: EST for Armenian – East dialect)
If there is a dialect, use the language ID as the first 3 letters
followed by the dialect
ID (second 3 letters) without space or any other character in between.
Please make sure that all language, dialect, and program name abbreviations
match the ones TWR-Europe is using.
Language and dialect codes are given to the producer by the TWR Broadcasting
Example: HYEEST_TTB_016_250203_1925.MP3 for Armenian language with
Department and are taken from the Ethnologue language code index.
Program Name ID as assigned to the producer by the Broadcasting Department.
(Example: use TTB for “Thru The Bible.)
Date of airing (format: ddmmyy) The year should be written in
2-digit format based on
the last two digits of the year. (Example: 2003 = 03, 2000 – 00)
Starting time of airing in UTC (format: hhmm)
The scripture passage, transmitter, frequency, etc
All of the above is a long example but it certainly was great reinforcement that I was on the right track with this concept What we want:
Include the date every time
Save you and your employees some time
What we don’t want:
Complicated titles which are overly time consuming to create.
If users need to refer to a manual just to name an asset, there’s a good chance the convention will not be adopted.
Also keep in mind that local acronyms and abbreviations may not make sense to all users that access the system.
Spaces in filenames are bad
A Note on Digital Asset Management In the modern world, many geeks will tell you a file naming convention is so 2004. They will say you need to think about Digital Asset Management (DAM) Even with metadata, filenames can also be critical in differentiating things like color space or resolution. While the DAM can easily differentiate between these objects via metadata, humans have a little bit more difficulty. Humans name things. That’s how we’re built. While DAMs do reduce the necessity for encoding metadata in filename/path (thankfully!) there is it is still useful to have some differentiation between similar objects. Also, some Mac users have a terrible habit of putting bullets, percent signs, and other punctuation in their filenames (Smith). Is this worth doing?
I know this method saves me time on a personal basis, but some people want a more detailed summary of the benefits. Ed Smith in a Sept 2011 post shows a great way to determine ROI for implementing DAM but minus the purchase of a Digital Asset Management. For this example, I’m going to consider how much time and therefore money is saved by DAM. You can also do ROI calculations based on:
Spending less on stock photo purchases
Decreased licensing fees or fines
Selling or licensing asset collections
Avoiding print overruns
Spending less on desktop software and hardware upgrades
Let’s say we have 5 people that each make around $50,000 each year and waste 1 hour each week searching for images. We’ll consider an investment of $3,000 into DAM ($2,000 for software and $1,000 for hardware). First, we figure out how many hours are wasted each year: 5 people x 1 hour wasted searching each week x 52 weeks in the year = 260 hours wasted each year Next we determine how much money that time is worth: $50,000 average salary / 2080 work hours in the year = about $24 dollars an hour 260 hours wasted each year x $24 dollars an hour = $6,240 Now we know that it “costs” $6,240 annually to find images. Let’s figure in that DAM cuts the time it takes to find images by 75%: $6,240 x 75% = $4,680 In this case, we can save $4,680 a year with DAM. Now, let’s see how that compares to what we spent on DAM in the first year: $4,680 savings each year – $3,000 invested in DAM = $1,680 net savings in the first year. In this case DAM saves $1,680 in the first year, and potentially even more during the following years when little to no additional money is spent on the DAM. We’re almost done! We just need to turn these numbers into a percentage, which is the ROI. The ROI is calculated as the difference between the savings and cost of the investment, divided by the cost of the investment. If that last sentence hurts your brain when you read it, here’s what the calculation looks like: (Savings from DAM – Investment in DAM) / Investment in DAM = ROI Let’s plug in the numbers: (4,680 – $3,000 ) / $3,000 = 56%
In this scenario, our DAM system provides a ROI of 56% in the first year. If this DAM was a savings account, I’d put all my money in it (especially in this economy!)
Of course, there are other intangible benefits from DAM like brand consistency, improved customer service, and improved morale. Combining a solid ROI with the intangible benefits can help you make a good case for DAM in your organization.
A Practical Example:
For example, If I created a Word file about creating a file naming policy on February 15, 2012, it would look something like this. 20120215_planning_DoIT_filenaming_policy_creation_kdb.doc
A) yyyymmdd-B) Document-Imaging–C) DepartmentD) filenaming-policy-creation-E) kdb-F) v01-G)H) doc
A) Reverse Creation Date-B) ProjectTopicalArea-C) department-D) document-name-E) creator intitals-
Possible Add ons for further depth if your going to have multiple versions of a doc. You may want to rely on the versioning capabilities of tools such as Google Docs for this
F) version number-G) revision number-H) file name extension as shown below:
20120215_planning_DoIT_filenaming_policy_creation_kdb-v01-00.doc When document version number is final I usually add the word FINAL if it is the final version of a document One other thought on this issue: I read somewhere recently that in a file naming convention where you want to consider Search Engine Optimization (SEO) you might wish to substitute a period for an underscore. I need to do some more reading on this, but the basic concept is: 20120215.planning.DoIT.filenaming.policy.creation.kdb.doc Sometimes I have a second date reference if the document references another date or document with a specific or important date as shown in the example below: 20120215.planning.DoIT.20120115filenaming.policy.creation.kdb.doc Notes on Some of the Components
Reverse Creation Date
Computer filing systems such as Window XP sort numerically and alphabetically, as such, using the reverse creation format “yymmdd” will ensure the file automatically list in order of creation. Some people may not like to use the “yyyy” format, as in “2006″ but I think it easier to see the year in four characters although some may say, “why add more characters to your file name than you have to?” Project Topical Area Name Obviously, there are millions of combinations and permutations for project name abbreviations and I have read a six letter code has proven to be quite effective. The first 3 letters in this scheme are for the client organization and the second 3 are for the project abbreviation. However, I have decided to simply come up with a list of topical areas and I do usually spell it out as again I want something I can reference at a glance without having to convert in my head what it means. However, if saving characters to a person then creating appropriate abbreviations such as shown below may be important. Example: Project Topical Area or Category BU- Budget PL – Planning PM – ProjectManagement TRG – Training SCRC -Screencapture (Note: This may not make sense for some, but I use it all the time) Example: Department Acronyms HR – Human Resources SEC – Security / Risk Management LEG – Legal VEH – Vehicle Fleet Mgt LOG – Logistics DOIT – Department of Information Technology PRO – Procurement FIN – Finance FAC – Facilities Management INV – Inventory / Material Management INF – Information Management Document Name This is pretty straight forward but a word of advice, try to keep it brief to prevent your file name from becoming too big. A way to do this is to not use spaces instead use capital letters to distinguish between words. If you want to have some other options for identifying documents you may look at something like the following suggested method for version and revision numbers. I don’t use these, but often in many systems this or a similar scheme are often used. 0.01 – 0.89 = DRAFT 0.90 – 0.99 = REVIEW 1.00 = FINAL (client version) 1.01 – 1.89 = DRAFT for second version) 1.90 – 1.99 = REVIEW for second version) 2.00 = FINAL (re-released client version) There are obviously many ways of doing this, however, I’ve found this document naming convention to be quite useful in keeping track of what I am working on. When you get hundreds or thousands of documents you must sort through to find a specific single doc you have created you will appreciate having some sort of organizational system References Smith, Edward. “File Naming Best Practices for Digital Asset Management.” DAM Learning Center | Digital Asset Management Knowledge and Inspiration. Dam Learning Center, 25 Apr. 2011. Web. 16 Feb. 2012. <http://www.damlearningcenter.com/street-smarts/file-naming-best-practices-for-digital-asset-management/>. Background Reading and Resources:
As we approach the 2017 American Association of Community College Conference in New Orleans I thought I would push out my 2017 list of Social Community College CEOs on Twitter. This list is much larger than the list I started in 2014. In fact, I only did the Top 12, because that is how few community college presidents were tweeting. My total list of community college presidents tweeting has grown to 67. A dozen of those setup twitter accounts between 2104 – 2016. I am again confident this very social group will keep everyone informed on the happenings at the meeting. To kick off this barrage of social info I am going to give a shout out to my former colleague, Joanna Anderson, who is now the President of State Fair Community College in Missouri and who is doing a great job of sharing campus events. The presidents listed are there because they use Twitter to create a unique social relationship with their campus constituents. I do have a formula which I developed 4 years ago when I started this list which takes into account many factors beyond the quantity of tweets. This year I did tweak it slightly as Twitter now allows you to create Moments. I also give Kent Points. Those are for stuff I like such as having fly fishing listed in their profile. It hasn’t helped anyone get on the must follow list, but hey it is my list so I might as well have some fun with it! The following are my newcomers to my comprehensive list of Community College presidents who Tweet and two of these (Tom Huebner and Scott Rails) moved on to my must follow listing.
My more comprehensive list of community college CEO’s who are using Twitter in 2017 to communicate is also provided at the end of the post. This would be a great list to watch during the 2017 conference. This year watch for the hashtag #AACC2017 The Community College CEOs on my must follow list push out quite a number of Tweets, but more importantly they are using Twitter to network professionally, share information and keep their campus community up to date. What is important about this list is that these presidents use Twitter to promotes their institution, stay involved in student and campus activities as well as interacts with leaders from business, politics other schools. They all use the tool a little differently but all have managed to develop a social media approach that makes sense for them. The top 15 in my view understand the benefits and power of social collaboration and how it enables institutions to better serve and collaborate with campus constituents. Well done.
In 2017 we talk about campus bandwidth needs using terms such as IoT (internet of Things) and BYOD. When we began our efforts to expand campus bandwidth those terms weren’t widely used. Since that time Casper College has spent approximately $1.7 million on overall network upgrades the past 5 years). Some of the activities we have focused on have included: 1) Reassignment of financial resources to improve bandwidth not only in the residence Hall but throughout campus, 2) Implementing a student technology fee to provide a stable revenue source for maintaining modern network technology services, 3) Reorganizing our support structure and adding network staffing to help us support the endless demand for bandwidth. I love the title of a Spring 2017 Converge article titled “Feeding the Bandwidth Beast”. I relate to this and have named this post appropriately after this article as it has been one of the greatest professional challenges while serving at Casper College. I have written before about the expansion of bandwidth at Casper College and the steps taken from 2011-2015 put us in a very good place, but we can’t rest on our laurels. Unlike when you’re building something physical like a house, there is no endgame for what we are doing. Current reports claim the approximate required 2016 bandwidth for residence halls for 200 students is roughly 880bps. If you use the assumption we are at 70-80% capacity in our on-campus housing our current need is really about 1.5 Gbps. We are catching up, but are still behind. Our March 2, 2017, upgrade is a significant milestone date for DoIT initiatives as we have been able to expand our available bandwidth servicing the residence halls from 200MB to 1000MB. However, if the above-referenced report is accurate we are only catching to required bandwidth needs. The first two (2) charts below chronicle the expansion. The second two charts document bandwidth utilization before the conversion and after the conversion. The final chart provides a then (2010-2011) and now (2016-2017). The graph above shows us the 200Mbps MOE that we were using to service both the Public guest networks and Residence Hall networks. If you look at March 2nd we see the spike when bandwidth starts to rise like it usually does. The rest of the graph has almost flat-linked after the switch to separate the Public networks and RH networks. Here is the utilization of the 1Gbps link since the changeover separating the two networks. As we see here, the students are only utilizing 23% peak usage of the current 1Gbps circuit. When we make changes like this, we currently see that the new service ramps up slowly in utilization. We expect to see more utilization in the next few weeks. If there is anything new we will keep you posted.